With you at every step.

Email us with your destination ideas, approximate dates, number of travellers and preferences. If you haven’t chosen a destination yet, tell us what kind of experience you are looking for so we can start shaping a proposal together.

Check your proposal and booking documents for the included and excluded services. Before confirming, ask our team about anything unclear, such as transport, accommodation, activities or meals.

Check the instructions accompanying your proposal or booking. Payment methods and deadlines depend on the services you book. If you can’t find this information, contact our team before making a payment.

Email us with your booking reference, if you have one, and let us know you need an invoice. Our team will explain which details are needed to process your request. Do not send full payment card details by email.

Requirements depend on your destination, transit stops and each traveller’s nationality. Check current information with the destination’s official authorities and review your booking documents. Contact us if you need help finding the relevant information.

Check your transport confirmation and the conditions of the carrier operating each part of your journey. Baggage allowances can vary by fare. If your proposal doesn’t specify the allowance, ask us before booking or adding a bag.

Use the email link at the bottom of this page or visit Contact to see the available channels. Include your name, travel dates and booking reference if you have one, so we can understand your enquiry.

First check the assistance contacts in your travel documents. You can also contact our team to explain what happened and where you are. In an emergency, use the local emergency services.

Contact our team and explain what you would like to change. Options, costs and conditions depend on availability and the suppliers involved in your booking. Requesting a change does not mean it has been confirmed.

Tell us as soon as possible, including your reference and the detail that needs correcting. Our team will review how to arrange the correction with the relevant supplier. Check traveller names before confirming any documents.

Email us with your booking reference and the services you wish to cancel. We will review the conditions that apply to your trip. A request is not a confirmed cancellation: wait for confirmation from our team and the applicable conditions.

Refund eligibility and amounts depend on your booking conditions and the status of the cancellation. Contact our team to review your case and check its progress. There is no single refund timeframe that applies to all trips.